Terms & Conditions

About Siddiq Academy

Siddiq Academy is operated by Mohammed Siddiq as an independent online Maths tutoring service. Mohammed Siddiq is a qualified secondary Maths teacher and GCSE examiner.

Siddiq Academy provides online Maths tuition for secondary school students, including one-to-one and small-group KS3 and GCSE support. Face-to-face tuition is not currently offered as a standard service.

Free consultation

Siddiq Academy offers a free consultation before tuition begins. The consultation is designed to understand the student’s needs, confidence, current situation and whether Siddiq Academy is likely to be a suitable form of support.

The free consultation does not guarantee a tuition place. Siddiq Academy may decline tuition where it is not suitable, where availability is limited, or where there may be a conflict of interest.

Suitability and conflict of interest

Siddiq Academy reserves the right to decline or stop tuition where there is a conflict of interest, a safeguarding concern, inappropriate conduct, or where tuition is not considered suitable for the student’s needs.

Booking lessons

Tuition times are arranged directly with the parent or carer. A regular lesson slot may be offered where availability allows, but this is not guaranteed unless confirmed in writing.

Parents and carers are responsible for ensuring the student attends the lesson on time and has the necessary equipment ready. Parents and carers should also keep contact details and any relevant tuition information up to date.

Fees and payment

Lesson fees, session length and payment arrangements will be confirmed in writing before tuition begins. Fees may differ depending on the student’s year group, course, lesson type and whether tuition is one-to-one or delivered in a small group.

Payment must be made by the agreed method and by the agreed deadline. Unless otherwise agreed, payment is due before the lesson or block of lessons takes place.

Where payment is overdue, Siddiq Academy may pause or cancel future lessons until the outstanding amount has been paid.

Cancellations and rescheduling

If you need to cancel or reschedule a lesson, please give as much notice as possible.

Where at least 24 hours’ notice is given, Siddiq Academy will try to rearrange the lesson where availability allows.

Lessons cancelled with less than 24 hours’ notice may be charged in full where the reserved time cannot reasonably be filled. Exceptional circumstances will be considered fairly on a case-by-case basis.

If Siddiq Academy needs to cancel or rearrange a lesson, an alternative time will be offered where possible, or any payment made for that lesson will be carried forward or refunded.

Statutory cancellation rights

Where a tuition contract is agreed at a distance, such as online, by email or by phone, a parent or carer may have a legal right to cancel within 14 days after the contract is entered into, unless an exemption applies.

If you ask for tuition to begin during that 14-day period, you expressly request that Siddiq Academy starts providing the service before the cancellation period ends.

If you then cancel during the applicable cancellation period, you may be required to pay a proportionate amount for tuition already provided. Once the agreed service has been fully performed, the cancellation right may be lost where the law allows.

Nothing in these Terms & Conditions limits any statutory rights that cannot legally be excluded.

Refunds and unused lessons

Where a lesson has been paid for but has not yet been delivered, Siddiq Academy may offer to carry the payment forward to a future lesson, rearrange the lesson, or refund the payment where appropriate.

Refunds are not normally provided for lessons already delivered, missed without notice, or validly charged under the late-cancellation terms above. This does not affect any refund or other remedy required by law.

Student lateness and missed lessons

Students should join lessons on time. If a student is late, the lesson will usually still finish at the original scheduled time.

If a student does not attend and no notice has been given, the lesson may be treated as a missed lesson and may still be charged.

Online tuition requirements

Lessons take place online. Parents and carers are responsible for ensuring the student has:

• a suitable device
• a reliable internet connection
• a quiet and appropriate learning space
• any agreed materials, calculator, pen and paper ready before the lesson

Siddiq Academy is not responsible for technical issues caused by the student’s device, internet connection or home setup. If a significant technical issue on Siddiq Academy’s side prevents the lesson from being delivered, the missed time will be rearranged, carried forward or refunded as appropriate.

Safeguarding and appropriate conduct

Siddiq Academy is committed to providing a safe, professional and respectful online learning environment.

Students, parents and carers are expected to behave respectfully during all communication and lessons.

Siddiq Academy does not use private social-media messaging with students. Routine communication and lesson arrangements should take place through agreed parent or carer channels.

If a safeguarding concern arises, Siddiq Academy may record and share relevant information with a parent or carer, the child’s school, children’s services, the police or another appropriate authority where necessary to protect a child.

Learning support and progress

Siddiq Academy aims to provide clear, structured and supportive Maths tuition. Tuition may include explanation, modelling, guided practice, independent practice, homework, exam technique and progress feedback, depending on the student’s needs.

While Siddiq Academy will support the student’s progress, no specific grade, mark, exam result or school outcome can be guaranteed.

Homework and independent practice

Homework may be set where appropriate. Parents and carers are encouraged to support routines around homework and independent practice, but the student remains responsible for completing any work set.

Siddiq Academy cannot guarantee progress where agreed work is not completed or where attendance is irregular.

Resources and copyright

Any resources, worksheets, notes, lesson materials or digital files provided by Siddiq Academy are for the student’s personal use only.

They must not be copied, shared, uploaded, resold, distributed or used by other tutors, students, schools or organisations without written permission from Siddiq Academy.

Lesson recordings

Lessons are not recorded as standard. If a lesson is ever recorded, this will only happen with clear agreement in advance and for an agreed educational purpose.

Parents, carers and students must not record lessons without prior permission.

Privacy and personal information

Siddiq Academy handles personal information in line with its Privacy Policy.

Information provided during enquiries, consultations and tuition is used to respond to enquiries, arrange tuition, support learning, communicate with parents/carers and manage the tutoring service.

Please do not send highly sensitive personal, medical or safeguarding information through website forms unless it is necessary. Sensitive matters can be discussed directly where appropriate.

Ending tuition

Parents and carers may stop tuition by giving notice in writing. Siddiq Academy may also stop tuition where:

• lessons are repeatedly missed
• payment is not made
• behaviour is inappropriate
• there is a safeguarding concern
• tuition is no longer suitable
• there is a conflict of interest
• availability changes

Any outstanding fees for lessons already delivered remain payable.

Liability

Siddiq Academy will provide tuition with reasonable care and skill. Siddiq Academy is not responsible for losses caused by inaccurate or incomplete information supplied by a parent, carer or student, or by circumstances outside reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of statutory rights that cannot be excluded.

Complaints

If you are dissatisfied with any part of the service, please raise the concern as soon as possible so that it can be considered and, where appropriate, resolved.

Complaints should be sent to contact@siddiqacademy.co.uk.

Governing law

These Terms & Conditions are governed by the law of England and Wales. Consumers living elsewhere in the UK retain any mandatory protections and rights available to them under the law that applies where they live.

Changes to these terms

Siddiq Academy may update these Terms & Conditions from time to time. The latest version will be available on the Siddiq Academy website.